To the Editor:
The following letter was submitted to PURA in regards to the billing practices of the Southern Connecticut Regional Water Authority of New Haven.
I am lodging a formal complaint against the Regional Water Authority of New Haven, CT for deceptive billing practices.
The water company is using a method called estimation to calculate a resident’s water usage by essentially speculating what one may owe without basing it on their actual water consumption. The consumption estimates used are often highly inaccurate, resulting in inaccurate billing. This burdens the user to big fluctuations in their budget planning amounts for water in their household.
For instance, during one quarter the amount billed underestimates water usage, then the next quarter states you owe a much larger amount because they poorly underestimated your water usage in the previous quarter.
I do not know when or how this company received the authority to start billing people in this manner especially with all the modern electronic equipment available to easily measure consumption four times a year. This billing method is highly incomprehensible and reprehensible at best. The RWA cannot go around gauging people’s water consumption on a whim because each family’s dynamics are different pertaining to the size and circumstances of each household and the water they use.
No other utility company in the state that I know of uses this method of billing and it should not be allowed. I have a right to know exactly what I am using and paying for each quarter without question. It would seem to me that with billing only four times a year, they could get it right and accurately.
I also want to know why and for what I am being charged a service charge. I tried to rectify all this with the RWA customer service rep to no avail.
Suzanne M. Wellner
To the Editor: