You might not like the color, fit or style of a sweater. You may already have the DVD you received as a gift. Sometimes a simple exchange will do the trick however, Connecticut Better Business Bureau says givers and recipients should know retailers’ terms and conditions for exchanges, store credits and refunds.
“December and January are peak periods for gift returns,” said Connecticut Better Business Bureau spokesman Howard Schwartz. “Merchandise return policies vary from one retailer to the next, so you can save time and prevent headaches by understanding stores’ terms and conditions before waiting in line at the customer service counter.”