The crew in the city\u2019s 911 Communications Center has a new leader, with 12-year veteran Emergency Reporting System dispatcher Jennifer Amendola slated to take over for retiring Director Abe Colon when Colon retires on Sept. 21. Amendola, who was promoted last week, and Colon will serve as co-directors until Colon\u2019s retirement date, the city said in a news release. \u201cI looked at all of the possibilities\u201d and \u201cdiscussed it with Abe and (Commissioner of Human Resources) Beth Sabo and the three fire chiefs,\u201d said Mayor Nancy Rossi. \u201cEverybody thought that she would be a good person to replace Abe. \u201cEverybody thought that she was a good, hard-working young lady and she\u2019ll do good things for the 911 Center,\u201d Rossi said. ERS is based in the 911 center at police headquarters, 200 Sawmill Road. Amendola grew up in West Haven \u2014 she was class president of West Haven High School\u2019s Class of 1998 \u2014 and now lives in Derby. She has supervised the 911 Center\u2019s evening shift for the past four years. \u201cI\u2019m very excited \u2014 honored to continue to serve the city, touched that Abe recommended me, along with all the police and fire chiefs...\u201d Amendola said. \u201cI\u2019ve been a shift leader for four years, so I want to continue to show leadership ... I want to keep the residents safe, I want to keep the visitors safe. As director, Amendola, whose first day in her new job was Aug. 29, will supervise 14 full-time dispatchers and one part-timer. \u201cIt\u2019s a family. It always has been,\u201d she said, \u201cand I\u2019m always glad to stay close to them all.\u201d In addition, \u201cI can\u2019t wait to make a change for the positive,\u201d she said Colon, who lives in Hamden, has supervised the center for the past eight years. He is retiring to move to the Orlando-Kissimmee area in central Florida \u2014 and said Amendola was an obvious choice to replace him. \u201cJen has been at the center for 12-plus years. She was one of my first lead dispatchers,\u201d Colon said. \u201cShe\u2019s one of the most proficient dispatchers in the center, as far as multitasking and knowing the procedure,\u201d and \u201chas multiple certifications. \u201cAs far as her knowledge of the center and the rules and state protocols, she\u2019s second to none,\u201d he said. Other dispatchers also were qualified, \u201cbut Jen stood above the rest,\u201d he said.