What-now letters hitting members’ mailboxes from Sam’s Club
Just about a week after news broke that Sam’s Club would be closing stores in Orange and Manchester, the wholesale warehouse is sending letters outlining next steps for members.
“Serving you and the community has been a great pleasure, and we thank you for being a loyal Sam’s Club member. As our valued Sam’s Club member, you’ll still be our number one priority and will have many ways to shop and save with us,” writes Taylor Duersch, vice president Member Strategy.
The Bentonville, Arkansas-based company, which is a subsidiary of retail giant Walmart, told the Connecticut Department of Labor on Jan. 11 it will close two locations later this month, leaving 306 people out of work.
The closest remaining locations will be on the Berlin Turnpike in Newington and Horseblock Road in Medford, NY the letter says.
“Closing a Sam’s Club location is not any easy decision and we understand the impact it has not just on our members, but our Associates as well. Just as we are committed to you, we are doing everything we can to assist our Associates in finding other employment opportunities.
We look forward to continue serving you online at SamsClub.com and at our other Sam’s Club locations. Questions? Feel free to contact Member Services at 1-888-746-7726,” Duersch writes.
The bulk of the double-sided, one-page document addresses recipients in a Q&A format. Here is the information verbatim:
Where will I be able to shop?
You can continue to save on your favorite items at the great prices you know and love at the nearby clubs listed below. And if you haven’t already, make your shopping trip the fastest and easiest by using Club Pickup to order online and have it waiting for you at the club or use our Scan & Go mobile app to skip the checkout line.
Will my membership benefits work online?
Absolutely! We invite you to shop online at SamsClub.com, where you’ll find thousands of additional items. Many of them ship free, so you can have them delivered to your door without paying extra. In addition, you can subscribe to get many of your everyday essentials delivered on a schedule you chose, so you won’t have to run out of the things you need most.
Where can I get my prescriptions and eye care needs?
Our pharmacy and eye care experts at the clubs listed below are ready to help you with your health and wellness needs. For your convenience, your records can be accessed at any one of the locations listed below.
We’d love for you to continued being a Sam’s Club member…
But if you prefer to get a full refund of your membership fee, just visit any club and our Associate at the Membership Desk will be happy to help. You can also go to SamsClub.com/UpdateMembership.
Will I still be able to use my Sam’s Club Credit Card?
Yes, your Sam’s Club Credit Card can be used online at SamsClub.com, any Sam’s Club location and anywhere Mastercard is accepted. If you have not done so already, you can register your account online at samsclubcredit.com to check your balance, view past statements or make payments on your Sam’s Club credit card account.