Rossi names Jennifer Amendola to be new West Haven 911 Center director
The crew in the city’s 911 Communications Center has a new leader, with 12-year veteran Emergency Reporting System dispatcher Jennifer Amendola slated to take over for retiring Director Abe Colon when Colon retires on Sept. 21.
Amendola, who was promoted last week, and Colon will serve as co-directors until Colon’s retirement date, the city said in a news release.
“I looked at all of the possibilities” and “discussed it with Abe and (Commissioner of Human Resources) Beth Sabo and the three fire chiefs,” said Mayor Nancy Rossi. “Everybody thought that she would be a good person to replace Abe.
“Everybody thought that she was a good, hard-working young lady and she’ll do good things for the 911 Center,” Rossi said. ERS is based in the 911 center at police headquarters, 200 Sawmill Road.
Amendola grew up in West Haven — she was class president of West Haven High School’s Class of 1998 — and now lives in Derby. She has supervised the 911 Center’s evening shift for the past four years.
“I’m very excited — honored to continue to serve the city, touched that Abe recommended me, along with all the police and fire chiefs...” Amendola said. “I’ve been a shift leader for four years, so I want to continue to show leadership ... I want to keep the residents safe, I want to keep the visitors safe.
As director, Amendola, whose first day in her new job was Aug. 29, will supervise 14 full-time dispatchers and one part-timer.
“It’s a family. It always has been,” she said, “and I’m always glad to stay close to them all.”
In addition, “I can’t wait to make a change for the positive,” she said
Colon, who lives in Hamden, has supervised the center for the past eight years. He is retiring to move to the Orlando-Kissimmee area in central Florida — and said Amendola was an obvious choice to replace him.
“Jen has been at the center for 12-plus years. She was one of my first lead dispatchers,” Colon said. “She’s one of the most proficient dispatchers in the center, as far as multitasking and knowing the procedure,” and “has multiple certifications.
“As far as her knowledge of the center and the rules and state protocols, she’s second to none,” he said.
Other dispatchers also were qualified, “but Jen stood above the rest,” he said.