Eversource to offer personalized outage notifications
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Eversource Energy is starting a program to give electric customers a choice about how they get notified of outage information and other important information from the company.
Previously, the primary delivery method of outage information was via a recorded voice message to a customer’s phone, said Tricia Taskey Modifica, an Eversource spokeswoman.
Eversource has 1.2 million electricity customers in 149 Connecticut cities and towns, including Bethany and Milford.
Beginning this month, Eversource customers can choose to get their outage information and updates via text message or email, as well as phone.
Customers also will receive notifications of impending storms or inclement weather that could affect the electric system, as well as helpful updates detailing the company’s efforts to prepare for potential power outages, Taskey Modifica said.
Eversource has already used customer information on file to pre-enroll customers to receive updates by text message, email or phone, Taskey Modifica said.
To sign-up for the company’s custom, on-the-go updates, visit www.eversource.com.
To personalize which approach works best, a customer only has to do is a one-step log-in to their account at Eversource.com.
In the event of an unplanned outage, Eversource will use a customer’s preferred method of communication to provide updates throughout the restoration, including:
• When the outage began.
• What caused it.
• An estimate of when power is expected to be restored.
“We live in the information age, with everyone balancing busy lives,” said Penni Conner, Eversource’s chief customer officer and senior vice president.
“We’re excited to offer the ability to choose the method of communication that’s most convenient and effective for each individual customer.
“Our new options will help ensure customers receive on-the-go updates with timely information about outages in their community,” Conner said.
Call Luther Turmelle at 203-680-9388.