Eversource reminds consumers of scams
BERLIN, Conn. >> Eversource is reminding customers of the deceptive tricks scammers use, and how individuals can guard against falling victim to them.
Eversource provides electricity in the state to municipalities including Bethany and Milford.
The company released reminders on scams for National Consumer Protection Week, March 5-11.
Whether they are posing as Eversource representatives while using aggressive marketing tactics to sell “discounted power” or threatening to turn off electricity unless an immediate payment is made, the company is warning customers to be cautious.
“Scammers can be relentless and often sound legitimate and convincing,” said Penni Conner, senior vice president and chief customer officer at Eversource.
“Don’t panic and don’t pay,” she said.
Eversource rarely makes unsolicited phone calls and would never solicit door-to-door on behalf of a competitive supplier. Some exceptions include accessing utility equipment to ensure the safe and efficient operation of the distribution system, or if there is a reported safety concern. Customers are urged to always decline any door-to-door offers or requests to discuss energy rates from someone claiming to be an Eversource employee.
Though electricity customers in Connecticut can choose a competitive energy supplier, and most competitive suppliers do follow the rules, customers should check the validity of any company or offer being made.
PURA licenses competitive suppliers in the state and maintains a list of offers available from suppliers at Energizect.com.
The company also reminds customers that Eversource representatives never demand immediate payment over the phone and don’t require the use of prepaid debit cards. Eversource accepts several methods of payment and has multiple payment options for its customers.
• Never provide a copy of a utility bill or account information to any unsolicited person on the phone, at the door, or online, particularly if you question their legitimacy.
• Customers can verify they are speaking with an Eversource representative by asking for some basic information about their account, such as the name on the account, the account address, and the exact balance due.
• If you don’t feel comfortable, close the door or hang up the phone.
Eversource urges anyone who believes they are a target of improper solicitation to call 800-286-2000. The company tracks these types of customer concerns and reports them to state regulators.