Access Health CT official reaches out to public

Jason Madrak, chief marketing officer for Access Health CT issued the following statement on Friday, June 13:

As we shared Monday, June 9, 2014, Access Health CT (AHCT) is reaching out to all consumers who may have been affected by the security breach that occurred on Friday, June 6 when an employee working for our call center vendor MAXIMUS left a backpack on Trumbull Street in Hartford. The backpack contained four paper notepads with 413 handwritten notes, consisting of a combination of names, Social Security numbers and birthdates.

As an additional level of precaution, we have completed an audit of all computer systems to identify every AHCT customer who had contact with this MAXIMUS employee. Based on the information written on the notepads and contained in the system, we identified 395 individuals whom we are reaching out to. This number is lower than the total number of names taken from the notepads because there were duplicates and some names had no other unique identifier (for example, first name only).

Today, Access Health CT sent a priority-overnight letter to these 395 individuals to inform them of the situation, and offer a series of remedies, of course at no cost to them. Those remedies include credit monitoring, fraud resolution services, identity theft insurance, and security freezes of credit reports. The contents of that letter are available online at:

We’ll also be making follow-up phone calls to all of these individuals, to ensure they are aware of the services being made available, and answer any questions.

In the meantime, we encourage any of our consumers who have questions or concerns to reach out directly to Access Health CT staff on a dedicated phone number for Privacy and Security at 1-860-757-6844 or (TTY) 1-855-789-2428.

We are continuing to work with the Hartford Police Department and Maximus on a full investigation to determine what occurred and what actions are necessary to ensure this does not happen again.